Terms of Service

Effective date: 1 May 2026  ·  Last updated: 28 April 2026

Please read these Terms of Service ("Terms") carefully before using the Ammayum Kunjum mobile app or website (the "Service"). By creating an account or using the Service, you agree to be bound by these Terms.

1. About Ammayum Kunjum

Ammayum Kunjum is a discovery and booking platform for postnatal and prenatal care homes in Kerala, India. We connect mothers and their families with verified care providers.

2. Eligibility

You must be at least 18 years old and a resident of India to use the Service. By using the Service, you confirm that you meet these requirements.

3. Accounts

• You are responsible for keeping your phone number and OTP confidential.
• You must not share your account with others.
• You must provide accurate information when setting up your profile.
• We may suspend or terminate accounts that violate these Terms.

4. Bookings and Payments

• Payments go directly to Providers. Ammayum Kunjum does not collect or process your payment. We connect you with the Provider, and you pay the care home directly.
• Booking confirmations sent through the app are subject to the Provider's own acceptance and availability.
• Cancellation and refund policies are set by each Provider. Review them before booking.
• We are not responsible for financial disputes between you and a Provider.

5. Provider Vetting

Providers listed on Ammayum Kunjum have been visited and verified by our team at the time of onboarding. However:

• Verification does not guarantee the quality, safety, or suitability of care for your specific needs.
• Providers may change their facilities, staff, or practices after verification.
• You are responsible for independently assessing whether a Provider meets your requirements before booking.

6. User Conduct

You agree not to:

• Post false, misleading, or defamatory reviews
• Use the Service to harass or harm any Provider or other user
• Circumvent the platform by arranging care outside agreed terms in bad faith
• Use automated tools, bots, or scrapers on the Service
• Use the Service for any unlawful purpose

7. Provider Terms

If you are registering as a care Provider, you additionally agree to:

• Provide accurate information about your facilities, staff, and pricing
• Maintain the standards represented during the verification visit
• Respond to booking requests within the timeframes displayed in-app
• Honour bookings confirmed through the platform unless mutually cancelled
• Comply with all applicable Indian healthcare, labour, and consumer protection laws

8. Health Information

Health details you enter (care stage, birth dates, health notes) are used only to personalise your experience. Nothing on the Service is medical advice. Always consult a qualified healthcare professional for medical decisions relating to your care or your baby's care.

9. Intellectual Property

All content, logos, and software on the Ammayum Kunjum platform are owned by Ammayum Kunjum or its licensors. You may not reproduce, distribute, or create derivative works without our written permission. User-submitted content (reviews, photos) remains yours; you grant us a licence to display it on the platform.

10. Limitation of Liability

To the fullest extent permitted by law, Ammayum Kunjum is not liable for:

• The quality, safety, or outcome of care provided by any Provider
• Losses arising from booking cancellations or Provider non-performance
• Indirect, incidental, or consequential damages arising from your use of the Service

Our total liability to you for any claim arising from the Service shall not exceed ₹5,000 or the amount you paid us in the three months preceding the claim, whichever is greater.

11. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Ernakulam, Kerala.

12. Changes to These Terms

We will notify you of material changes at least 14 days in advance via the app or email. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

13. Contact

Ammayum Kunjum
Kochi, Kerala, India
Email: legal@ammayumkunjum.com
Phone: +91 98470 00000